Security Tag Store .com is the online leader in refurbished and discount EAS equipment. We are not in any way affiliated with Checkpoint Systems or Sensormatic. We are not in any way affiliated with Alpha security. All merchandise is warrantied by Security Tag Store .com and carries no warranties from the manufacturer.
Office: (888) 909-TAGS
Fax: (877) 239-8089
RETURN POLICY -
Security Tag Store has a 30-day return policy on merchandise, subject to policy rules. Contact Customer Service to arrange a Return Merchandise Authorization (RMA). All International sales are final. Deactivators and Detachers may be returned for store credit only. All returns are subject to a 15% re-stocking fee. Shipping and Service/Installation charges are not refundable. Returned merchandise must be received in the same condition in which it was originally shipped. Returned items must be insured for the full retail value, and must be shipped through a traceable service. RMA numbers will not be issues past 30 days from time of purchase. All RMA numbers must be clearly marked on the return shipping label. Returned items that do not have an RMA number clearly marked on them will be refused and returned to shipper.
WARRANTY INFORMATION -
Security Tag Store stands behind everything we sell and offers a 30 day functionality guarantee on all refurbished merchandise sold online. If you discover your merchandise to be faulty within 30 days of the purchase date, we will replace your merchandise.
The limited warranty for detection systems is extended to 1 year if you have the systems professionally installed by one of our skilled technicians. All Sensormatic and Checkpoint branded equipment is refurbished or used unless otherwise noted in the product description and include no services or warranty from the manufacturer. Detection systems purchased from and installed by us carry a 1yr limited parts warranty against defects, all other items carry a 30 day warranty against defects. Detection systems installed by us carry a 30 day limited service warranty against false alarms or poor detection. An isolated power line is required or service warranty is void (110VAC, 3 conductor, 24 hour dedicated circuit with less than 0.05 VAC between neutral and ground). Power should be run to within 10 feet of the exit, and must be completed prior to installation. Tagged merchandise must be a minimum of 8ft from detection systems. Warranty does not cover false alarms caused by changes in environment, tagged merchandise, racks, shopping carts, or any other item being too close to the detection system. Trip fees are not covered under warranty will be charged regardless of warranty work.
New Detection Systems have a limited 1 yr parts warranty.
All Detection Systems require a 110VAC, 3 conductor, 24 hour dedicated circuit with less than 0.05 VAC between neutral and ground. Dedicated electric must be installed prior to installation. Detachers and Deactivators do not require dedicated electic, they may need to be tuned at time of install to ensure proper operation. All Detection Systems require dedicated electric installed to the proper specifications or warranty is void.