Frequently asked questions

Look at your existing pedestal label. Sensormatic = AM 58KHz. Checkpoint = RF 8.2MHz. AM tags will not trigger an RF system and vice versa. If you can’t find a label, send us a photo and we’ll identify it.

Most brands of EAS pedestals use either 8.2 or 58KHz. If yours runs one of those frequencies, our tags will work. Call us with a photo or model number if you’re unsure.

Yes. Hard tags need a magnetic detacher or a mechanical detacher. Labels and soft tags are deactivated by a deactivator pad, a separate device. We bundle the right detacher with any system quote.

Not if you want them both to alarm the system. If you have AM you need AM tags to alarm the system. If you have RF you need RF tags to alarm the system.

In stock orders ship in 1 to 3 business days. For rush orders, call 1-888-909-TAGS, we can often expedite.

System orders ship for free with coupon code SYSTEMSHIP.

Web orders are US only. For international accounts, we can arrange worldwide shipping by phone or email. International orders are final sale and must be paid in advance via bank wire.

Our Boca Raton facility is a fulfillment warehouse, not open to the public.

30-day money-back guarantee on most merchandise sold online. Items must be returned in original condition. Customer pays return shipping and original shipping is non-refundable. A 15% restocking fee applies. Email or call us for an RMA before sending anything back.

Installation services are non-refundable once scheduled. Detachers are exchange-only — defective detachers will be replaced, but working units are not accepted for return. International orders are final sale.

Tags, labels, and accessories carry a 30-day replacement guarantee against defects. Detection systems professionally installed by RSG carry a 1-year warranty. Refurbished branded merchandise (Sensormatic or Checkpoint) carries no manufacturer warranty — we depot-test it and stand behind it for 30 days.

Call 1-888-909-TAGS. Inside the warranty window we will troubleshoot remotely, ship a replacement, or dispatch a technician. Out of warranty? Our depot program keeps systems running long after competitors recommend a full replacement.

Yes — we have certified install technicians covering all 50 US states. We coordinate with construction teams and support off-hours and grand-opening schedules.

A standard 2-pedestal storefront takes a few hours on-site. Larger storefronts and multi-entrance retrofits run a full day. We coordinate logistics so the store does not have to close.

Yes — we sell pedestals and tuning components for self-install. The 1-year system warranty only applies when RSG installs, but DIY is fine if you have an experienced low-voltage technician. We will spec the right components either way.

Use the install-quote form on securitytagstore.com for a written quote within 1 business day, or call 1-888-909-TAGS for a faster turnaround.

Used Sensormatic or Checkpoint product that has been collected, cleaned, depot-tested, and re-packed in our Boca Raton facility. Tags are pin and lock tested; pedestals receive electronics testing and tuning. Cosmetic wear is normal; functional performance is verified.

For a new install or where warranty matters, buy new. For replenishing tags on an existing system, refurbished saves 30–50% with no visible difference in-store. For pedestal replacements after a system failure, it depends on the rest of the system age — call us.

The original Sensormatic or Checkpoint manufacturer warranty does not transfer to refurbished merchandise. We back our refurbished product for 30 days against functional defects.

Yes. Orders of 5 or more boxes of tags and full-system rollouts qualify for tiered pricing. Call 1-888-909-TAGS with your store count and product list and we will quote in writing.

Yes — for repeat customers and multi-store retailers. Net-30 terms available with credit approval. Call us to set it up.

Email info@securitytagstore.com with your order number or call 1-888-909-TAGS. UPS tracking is sent automatically when your order ships.

Yes — for established accounts and approved buyers. Email purchase orders to info@securitytagstore.com.